InterCare Careers

MIHP Assistant

  • Job Tracking ID: 512210-618563
  • Job Location: Eau Claire, MI
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: High School/GED
  • Job Type: Part-Time/Regular
  • Date Updated: April 30, 2018
  • Years of Experience: Less Than 1 Year
  • Starting Date: ASAP

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Job Description:

Become part of a Migrant and Community Health Center, where you will have:

  • A passionate purpose
  • Do worthwhile work
  • Make a difference in people’s lives

InterCare is searching for a part-time MIHP Administrative Assistant to join our team!

The MIHP Administrative Assistant is responsible for independently performing a wide range of complex and confidential clerical and administrative tasks to support the MIHP program. Functions as an intricate part of the multidisciplinary team headed by the MIHP Coordinator and MIHP Manager..

This is a part-time position working 24 to 29 hours per week.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.


1) Performs all administrative aspects of the MIHP Program.

  • Handles incoming MIHP calls and mail appropriately and courteously.
  • Assists with client referrals, enrollment, status updates and discharge notification.
  • Performs all recordkeeping, scanning and filing assignments.
  • Maintains adequate office supplies.

2) Utilizes MIHP and Champs reports appropriately for best billing outcome.

  • Maintains current Medicaid status.
  • Conducts all necessary follow-up on pending Medicaid and outstanding claims.
  • Processes mileage reimbursement accurately.
  • Processes billing in a timely manner.

3) Maintains a high level of quality billing.

  • 100% of billing documentation of service places in EMR.
  • Has fewer than 25 rejected encounters due to inputting errors.
  • Ensures MIHP Case Management is completed and accurate.
  • Completes the billing process according to procedures.

4) Acts in accordance with all ICHN, MIHP and MDHHS regulations.

  • Maintains collaboration requirement with Michigan Health Plan.
  • Complies with all Medicaid program enrollment steps and requirements.
  • Checks email at least 3 times per shift.
  • Maintains client confidentiality in work area.



Experience and Skills:

General Development

1) Work effectively with a multidisciplinary team, organizational staff and community agencies.

2) Duties require the ability to effectively perform in response to workflow, weather and clients needs.

3) Ability to identify and apply effective solutions to situations encountered in functional role.

4) Work requires consideration of the impact of work for clients and MIHP staff.

5) Requires a strong understanding of the MIHP Operations Guide and completion of all MIHP/MDHHS courses.

6) Uses current ICHN/MIHP/MDHHS documentation and implements MIHP/MDHHS mandated program changes.

Professional and Technical Knowledge

1) Completion of High School Diploma or equivalent.

2) Knowledge of medical terminology.

3) Basic level of reading, writing and mathematical skills acquired typically during completion of a high school program.

4) Bilingual in Spanish/English preferred.

5) Exceptionally organized with the ability to multitask and maintain focus under pressure.

6) Excellent customer service skills.

Technical Skills

1) Proficient in Microsoft Office Suite and electronic medical records.

2) Capable of using office equipment.

3) Ability to use clerical and numerical skills.

4) Possesses excellent organization and multitasking skills.

5) Capability to run reports and analyze information.

Communication Skills

1) Possesses a professional and appropriate level of written and verbal communication skills.

2) Respectfully communicates client needs to other disciplines to address risks within their scope of practice.

3) Communication reflects the appropriate level of concern and respect for the situation.

4) Possesses excellent cross cultural and social-economic status communication skills.

Physical Demands

Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following:

1) Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 40 lbs.

2) Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).

3) Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.

4) Must be able to hear and communicate with clients and staff on the telephone and those who are served in person.

5) Must have vision which is adequate to read clinical documentation, and watch trainings on a computer screen.